Frequently Asked Questions
Everything you need to know about shopping with DNC Direct.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label for a full refund or exchange.
Are your clothing items true to size?
Most of our apparel follows standard US sizing. We provide a detailed size guide on each product page to help you find the perfect fit before you purchase.
Which payment methods do you accept?
DNC Direct accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more international destinations in the near future.